[Your Brand/Institute Name] ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register for our Fire & Safety Management Career Webinar.
1. Information We Collect
1.1 Personal Information You Provide
When you register for the webinar, we collect:
- Full Name: To identify you and issue certificates
- Email Address: To send confirmation, access links, and event reminders
- Mobile Number: To send WhatsApp updates and SMS reminders (if opted in)
- City: For demographic insights and content personalization
- Preferred Language: To ensure appropriate content delivery
- Experience Level: To tailor content to your needs
1.2 Payment Information
- Payment processing is handled by third-party gateways (Razorpay/Instamojo)
- We do not store your credit card, debit card, or banking details
- We receive only transaction confirmations and payment status from the payment gateway
1.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: Device type, operating system, browser type
- IP Address: Your approximate geographic location
- Usage Data: Pages visited, time spent, click patterns
- Cookies and Tracking Technologies: See Section 7 below
1.4 Third-Party Information
If you interact with us via WhatsApp or social media, we may receive information from those platforms in accordance with their privacy policies.
2. How We Use Your Information
We use your information for the following purposes:
- Event Management: Registration, payment confirmation, access credentials
- Communication: Event reminders, updates, schedule changes, support
- Certificates: Generating and sending E-Certificates of attendance
- Marketing: Sending information about future webinars, courses, and offers (only if opted in)
- Analytics: Understanding user behavior and improving our services
- Compliance: Meeting legal obligations and enforcing our terms
- Support: Responding to inquiries and resolving issues
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
3.1 Service Providers
- Payment Processors: Razorpay, Instamojo (for payment processing)
- Communication Platforms: WhatsApp Business API, Email service providers
- Webinar Platforms: Zoom, Google Meet, or other platforms used for hosting
- Analytics: Google Analytics, Meta Pixel (for tracking and optimization)
These third parties are contractually obligated to protect your data and use it only for the services they provide to us.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Enforce our Terms of Service
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy
- Registration data is retained for up to 2 years for customer support and record-keeping
- Marketing data is retained until you opt out or request deletion
- Financial records are retained as required by applicable laws (typically 7 years)
5. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for marketing purposes
- Portability: Request transfer of your information to another service
- Withdraw Consent: Withdraw consent for data processing where consent is the basis
To exercise these rights, contact us at lamanacademy@gmail.com. We will respond within 30 days.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/SSL)
- Secure storage of personal information
- Access controls and authentication
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
7.1 What We Use
- Essential Cookies: Required for website functionality (e.g., session management)
- Analytics Cookies: Google Analytics to understand user behavior
- Marketing Cookies: Meta Pixel, Google Ads for remarketing (if used)
7.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. WhatsApp Communication
- By opting in for WhatsApp updates, you consent to receive messages via WhatsApp
- Messages will include event reminders, access links, and support
- Your WhatsApp number is not shared with third parties for marketing
- You can opt out at any time by replying "STOP" or contacting us
9. Marketing Communications
- We may send promotional emails about future events and offers if you've opted in
- Every marketing email contains an unsubscribe link
- Opting out of marketing does not affect transactional emails (e.g., confirmations, receipts)
10. Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Children's Privacy
Our services are intended for individuals aged 16 and above. We do not knowingly collect information from children under 16. If we become aware of such collection, we will delete the information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
15. Governing Law
This Privacy Policy is governed by the laws of India. For residents of the European Union, this policy also complies with GDPR requirements.